Terms of Service

Welcome to GlazeOps ("we," "us," "our"), a cloud-based project management platform designed for glazing subcontractors. By accessing or using GlazeOps at https://glazeops.com (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

1. Definitions

"Account" means the user account you create to access the Service. "Company Account" means the organizational account under which one or more user Accounts are managed. "User" means any individual who accesses or uses the Service under an Account. "Content" means any data, documents, files, text, images, or other materials you upload, submit, store, or transmit through the Service. "Project Data" means all information related to glazing projects managed through the Service, including but not limited to submittals, RFIs, change orders, purchase orders, daily reports, schedules, and financial records.

2. Eligibility and Account Registration

You must be at least 18 years of age and have the legal authority to enter into these Terms. If you are registering on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

You agree to provide accurate, current, and complete registration information and to keep your Account credentials secure. You are responsible for all activity that occurs under your Account. You must notify us immediately of any unauthorized use of your Account at support@glazeops.com.

Company administrators who invite or create user Accounts are responsible for ensuring those users comply with these Terms. We reserve the right to suspend or terminate any Account that violates these Terms.

3. Permitted Use

GlazeOps is intended for use as an internal project management tool for glazing subcontractors and related construction trades. You may use the Service to manage submittals, procurement, scheduling, daily reports, RFIs, change orders, document storage, and related project management workflows.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
• Attempt to gain unauthorized access to the Service, other Accounts, or any systems or networks connected to the Service
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
• Use automated means (bots, scrapers, crawlers) to access the Service without our prior written consent
• Transmit any viruses, malware, or other harmful code through the Service
• Use the Service to store or transmit content that infringes any third party's intellectual property rights
• Resell, sublicense, or redistribute the Service or access to the Service without our prior written consent
• Interfere with or disrupt the integrity or performance of the Service
• Use the Service to compete directly with GlazeOps or to build a substantially similar product

4. Your Content and Project Data

You retain all ownership rights to the Content and Project Data you upload or create through the Service. By using the Service, you grant us a limited, non-exclusive license to host, store, process, and display your Content solely for the purpose of providing the Service to you.

You are solely responsible for the accuracy, quality, integrity, and legality of your Content and Project Data. You represent that you have all necessary rights and permissions to upload and use your Content through the Service.

We do not claim ownership over your Content or Project Data, and we will not use your Content for purposes unrelated to providing the Service without your consent. We will not sell your Content or Project Data to third parties.

5. Data Storage, Backups, and Export

We use commercially reasonable efforts to maintain the availability and integrity of your data. However, we are not a data backup service. You are responsible for maintaining your own backup copies of important data. We strongly recommend that you regularly export and back up your Project Data.

We will make commercially reasonable efforts to allow you to export your data from the Service in standard formats. Upon termination of your Account, we will retain your data for a reasonable period (not less than 30 days) to allow you to export it, after which we may delete it permanently.

6. Financial Data and Job Costing Disclaimer

The Service includes features for tracking costs, budgets, purchase orders, timecards, expenses, progress billing, and other financial information related to glazing projects. These features include but are not limited to: cost code libraries, project budgets, purchase order management, timecard and labor cost tracking (including prevailing wage rates), expense entry, job cost ledger, Schedule of Values (SOV), AIA-style progress billing (Application for Payment), retainage tracking, and financial reports and exports (including QuickBooks-compatible CSV/Excel exports).

GlazeOps is not accounting software, tax preparation software, payroll software, or a financial advisory service. The financial tracking and job costing features are provided as project management tools only and are not a substitute for professional accounting, bookkeeping, certified payroll preparation, or financial advice. You are solely responsible for the accuracy of any financial data you enter (including but not limited to labor rates, prevailing wage rates, burden rates, tax amounts, and billing amounts) and for complying with all applicable tax, accounting, payroll, and financial reporting obligations. We make no representations or warranties regarding the accuracy of any calculations, totals, financial summaries, or billing documents generated by the Service.

AIA-style billing documents generated by the Service (Application for Payment, Continuation Sheet) are GlazeOps-branded equivalents provided for your convenience. They are not official AIA documents. You are responsible for reviewing all generated billing documents for accuracy before submitting them to general contractors, project owners, or other parties.

7. Bidding, Estimating, and Proposals

The Service includes features for tracking bid opportunities, creating quantity takeoffs, building cost estimates, generating proposals, managing vendor quotes, and converting won bids into projects. These features include bid pipeline management, estimating with material/labor/equipment cost breakdowns, markup calculations, proposal document generation, scope libraries, bid cloning, bid-to-project conversion, and bid analytics.

Estimates and proposals generated by the Service are based entirely on data you provide, including quantities, unit costs, labor rates, markup percentages, and scope descriptions. GlazeOps does not verify the accuracy of your pricing data, production rates, or scope assumptions. You are solely responsible for reviewing all estimates and proposals for accuracy, completeness, and compliance with project specifications before submitting them to general contractors or other parties.

Bid analytics, win rate statistics, pricing history, and estimate accuracy reports are provided for informational purposes only and should not be the sole basis for business decisions. Past performance metrics do not guarantee future results. Pricing history data is derived from your own entries and may not reflect current market conditions.

Vendor quote tracking is for your internal record-keeping. The Service does not transmit quotes to vendors or facilitate vendor communications on your behalf.

8. PDF Exports and Generated Documents

The Service allows you to generate PDF exports of submittals, change orders, RFIs, daily reports, purchase orders, job cost reports, AIA-style billing documents, bid proposals, and other project documents. These exports are generated from the data you provide and are intended for your internal record-keeping and communication with general contractors, architects, and other project stakeholders.

You are solely responsible for reviewing all generated documents for accuracy before distributing them. GlazeOps is not responsible for errors, omissions, or inaccuracies in generated documents that result from incorrect data entry or data formatting.

9. Subscriptions, Billing, and Payments

Access to certain features of the Service requires a paid subscription. Subscription plans, pricing, features, and limits are described on our pricing page and may change from time to time. By subscribing to a paid plan, you agree to pay the applicable subscription fees.

Payment processing is handled by Stripe, Inc. ("Stripe"), a third-party payment processor. By providing payment information, you agree to Stripe's Terms of Service and Privacy Policy. GlazeOps does not store your credit card numbers or bank account details — this information is handled entirely by Stripe.

Subscriptions renew automatically at the end of each billing cycle (monthly or annual) unless you cancel before the renewal date. You may manage your subscription, update payment methods, and view billing history through the Billing section of your Account. Refunds are handled on a case-by-case basis at our discretion.

10. Team Chat and Messaging

The Service includes a team chat feature that allows users within a Company Account to communicate in real time through company-wide and project-specific channels. Chat messages, including any text, emoji, or information you share, are stored within the Service and visible to other members of your Company Account who have access to the relevant channel.

You are responsible for the content of your messages. Do not share sensitive personal information, passwords, or confidential data that should not be accessible to other team members through the chat feature. Company administrators may have visibility into chat channels. Chat messages are subject to the same data retention policies as other Content in the Service.

11. Intellectual Property

The Service, including its design, code, features, functionality, user interface, graphics, and documentation, is owned by GlazeOps and is protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or branding.

We welcome your feedback and suggestions about the Service. By submitting feedback, you grant us a perpetual, irrevocable, non-exclusive, royalty-free license to use, modify, and incorporate that feedback into the Service without obligation to you.

12. Third-Party Services

The Service may integrate with or contain links to third-party services, including but not limited to email providers, file storage services, and construction industry tools. We are not responsible for the content, privacy practices, or availability of any third-party services. Your use of third-party services is subject to their own terms and policies.

13. AI Assistant (Lux)

The Service includes an AI-powered assistant called "Lux" that provides general glazing industry guidance, calculations, and project documentation assistance. By using Lux, you acknowledge and agree to the following:

• For Reference Only: Lux provides AI-generated responses for informational and reference purposes only. Responses are not professional engineering advice, structural calculations, or code compliance determinations.
• Accuracy Not Guaranteed: AI-generated content may contain errors, inaccuracies, or outdated information. You are solely responsible for verifying all specifications, calculations, code references, and technical information against manufacturer data, applicable building codes, and project documents before relying on them.
• Not a Substitute for Professional Judgment: Lux is not a substitute for licensed engineers, architects, or other qualified professionals. Do not use Lux responses as the sole basis for life-safety decisions, structural design, code compliance, or any decision that could affect the safety of persons or property.
• Third-Party AI Processing: Lux is powered by Anthropic's Claude AI. When you send a message to Lux, your message content is transmitted to Anthropic's API for processing. Anthropic's use of this data is governed by their API terms of service and privacy policy. We do not send your personal information, project data, or company information to Anthropic beyond the content of your individual chat messages.
• Usage Limits: We may impose daily or monthly limits on the number of messages you can send to Lux. These limits may vary by subscription tier.
• No Liability for AI Responses: GlazeOps shall not be liable for any damages, losses, costs, or expenses arising from your reliance on information provided by Lux. You assume all risk associated with your use of AI-generated content.

14. Meeting Minutes, Quick Notes, and AI Transcription

The Service includes a Meeting Minutes and Quick Notes feature that allows you to record audio (via browser microphone), transcribe recordings using third-party AI, and generate structured meeting notes using AI. By using these features, you acknowledge and agree to the following:

• Audio Recording and Consent: When you use the audio recording feature, audio is captured through your device's microphone. You are solely responsible for obtaining all necessary consent from meeting participants before recording. Many jurisdictions require the consent of all parties being recorded. It is your responsibility to comply with all applicable federal, state, and local wiretapping, eavesdropping, and recording laws.
• Third-Party Audio Processing — AssemblyAI: Audio recordings are transmitted to AssemblyAI, Inc. ("AssemblyAI") for speech-to-text transcription and speaker identification (diarization). By using the transcription feature, your audio data is processed by AssemblyAI's servers. AssemblyAI's handling of your data is governed by their Privacy Policy and Terms of Service. We do not control how AssemblyAI processes or retains your audio data beyond their published policies.
• Third-Party AI Note Generation — Anthropic: After transcription, the text transcript may be sent to Anthropic's Claude AI to generate structured meeting notes, summaries, and action items. The transcript text (not the original audio) is transmitted to Anthropic for this processing. Anthropic's use of this data is governed by their API terms of service and privacy policy.
• Data Transmitted to Third Parties: Audio files are uploaded to AssemblyAI for transcription. The resulting text transcript is sent to Anthropic for note generation. We do not send attendee names, personal information, or project data alongside these transmissions unless such information is spoken in the recording itself.
• Accuracy Not Guaranteed: AI-generated transcriptions and meeting notes may contain errors, misattributed speaker labels, omissions, or inaccuracies. You are solely responsible for reviewing and editing all transcribed content and generated notes before relying on them, distributing them, or using them as official meeting records.
• Sensitive Information Warning: Be aware that any confidential, privileged, or sensitive information discussed during a recorded meeting will be transmitted to third-party services for processing. Do not record meetings containing information that cannot be shared with third-party AI processors.
• No Liability: GlazeOps shall not be liable for any damages, losses, or consequences arising from: inaccurate transcriptions, errors in AI-generated notes, failure to obtain recording consent, or the processing of your audio data by third-party services.

15. Service Availability and Modifications

We strive to maintain high availability of the Service, but we do not guarantee uninterrupted, error-free, or secure access to the Service. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We reserve the right to modify, update, or discontinue any part of the Service at any time, with or without notice. We will make reasonable efforts to notify you of material changes that affect your use of the Service.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GLAZEOPS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, data, or business opportunities
• Cost of procurement of substitute services
• Errors in financial calculations, cost tracking, or generated documents
• Delays or failures in submittals, RFIs, change orders, or other project communications
• Missed deadlines, scheduling errors, or project management decisions made based on information in the Service
• Any damages arising from unauthorized access to or alteration of your data
• Any interruption or cessation of the Service

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

17. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED FROM USE OF THE SERVICE WILL BE ACCURATE, RELIABLE, OR COMPLETE; OR (D) ANY ERRORS IN THE SERVICE WILL BE CORRECTED.

YOU ACKNOWLEDGE THAT GLAZEOPS IS A PROJECT MANAGEMENT TOOL AND NOT A LICENSED ENGINEERING, ARCHITECTURAL, OR CONSTRUCTION ADVISORY SERVICE. ANY DECISIONS MADE BASED ON INFORMATION MANAGED THROUGH THE SERVICE ARE MADE AT YOUR OWN RISK.

18. Indemnification

You agree to indemnify, defend, and hold harmless GlazeOps and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your use of the Service; (b) your violation of these Terms; (c) your Content or Project Data; (d) your violation of any third party's rights; or (e) any disputes between you and any general contractor, architect, project owner, or other third party related to information managed through the Service.

19. Termination

You may terminate your Account at any time by contacting us at support@glazeops.com. We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice.

Upon termination: (a) your right to use the Service ceases immediately; (b) we will retain your data for at least 30 days to allow export; (c) after the retention period, we may permanently delete your Content and Project Data; (d) provisions of these Terms that by their nature should survive termination will survive, including Sections 4, 6, 10, 14, 15, 16, and 20.

20. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a prominent notice within the Service prior to the change becoming effective. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms.

We encourage you to review these Terms periodically. The "Effective Date" at the top of this page indicates when these Terms were last updated.

21. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Clark County, Nevada, and you consent to the personal jurisdiction of such courts.

22. General Provisions

These Terms constitute the entire agreement between you and GlazeOps regarding the Service. If any provision of these Terms is found to be unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction.

23. Contact Us

If you have any questions about these Terms of Service, please contact us at:

GlazeOps
Email: support@glazeops.com
Website: https://glazeops.com